After exams have been graded emails are sent to students informing them whether they passed the course or not. If they passed the course, a link is provided for them to obtain a digital copy (PDF file) of their certificate. If a student did not pass the course, then a certificate would not be available.

If one or more of your students have not received a notification email after the rest of the class has, there are two possibilities.

  1. The student's email program may have blocked the notification email or may have classified it as spam or junk mail. Please ask students to check their blocked emails.
  2. There is an error or a typo in the student's email address that was received by the Program Administrator. Please send us an email to with the following information:
    1. Full name of student(s)
    2. Name of Provider
    3. Name of Instructor that administered the training
    4. Date the class was administered
    5. A phone number where we can reach you if we have any questions regarding this inquiry.